What you need to know
DELIVERY
Reliable Delivery, Wherever You Need It
From our manufacturers in China to your workplace in Australia, our experienced logistics team manages the entire journey—providing a coordinated, low-risk delivery service from door to door. Our Melbourne warehouse and staging depots in key capital cities, including Sydney and Brisbane, enable us to deliver efficiently to locations across Australia. Once your order is placed, a dedicated Delivery Manager will coordinate your delivery and work with you to plan the installation and handover to our local installation teams.From International Freight to the Final Metre
We have successfully delivered to some of Australia’s most challenging locations—from remote regional areas and busy CBD sites to the upper floors of high-rise buildings. Our team carefully plans site access, unloading, component handling and the critical last mile to help your delivery run smoothly. You’ll receive regular updates throughout the process, supported by automated delivery tracking for greater visibility and confidence.Experienced People Who Solve Problems
Even the best-planned delivery can encounter an unexpected challenge. When circumstances change, our project managers respond quickly, communicate clearly and find practical solutions. We take pride in overcoming obstacles and delivering an excellent outcome for every customer. Our delivery services include:- International freight coordination from our manufacturers
- Australia-wide delivery and logistics management
- Warehousing and capital-city staging
- A dedicated Delivery Manager
- Site access and last-mile planning
- Coordination with on-site installation teams
- Automated tracking and regular progress updates
- Practical support when unexpected issues arise
INSTALLATION
Professional Delivery & Installation, Managed from Start to Finish
Whether you’re installing a single office pod or completing a large-scale workplace fitout, our experienced team makes the process simple, efficient and low risk.
We provide complete project management across Australia, supported by certified installation teams in most capital cities and a trusted network capable of servicing regional locations. From individual booths, pods and furniture to complex office installations, we coordinate every detail to keep your project on schedule and within budget.
Our service begins with a thorough consultation to assess the requirements of your site. We consider delivery access, the movement of components to the work area, assembly, permits, compliance and waste removal—identifying potential challenges before work begins.
For pod installations, we can also manage essential permits and compliance requirements, including coordinating fire-prevention systems where required.
One Team. Every Detail Covered.
Site access and installation planning
Delivery coordination and component handling
Professional assembly and installation
Large office fitout project management
Permit and compliance coordination
Fire-prevention installation coordination for pods
Packaging and rubbish removal
Metropolitan and regional Australian service
For small businesses, this means a straightforward installation with minimal disruption. For larger organisations, it provides the structure, accountability and consistent standards needed for complex, multi-site projects.
Our efficient approach ensures you receive a safe, reliable installation without unnecessary costs or surprises—giving you excellent value and confidence from consultation through to completion.
Planning an installation? Talk to our team for a tailored delivery and installation assessment.
WARRANTY
LaunchPOD Product Warranty at a Glance
LaunchPOD products are designed for long-term commercial use and are supported by the following warranties:- Pod body and structural components: 5 years
- Pod mechanical components and mechanisms: 3 years
- Pod electrical and electronic components: 1 year
- Furniture structures and mechanisms: 2 years
- Furniture fabrics, coverings and stitching: 1 year
What is covered?
The warranty covers defects in materials and workmanship arising during normal use. Depending on the circumstances, LaunchPOD may repair the product, supply replacement parts, replace a component or provide another appropriate remedy.What is not normally covered?
The warranty does not normally cover:- ordinary wear and tear;
- accidental damage, misuse, overloading or neglect;
- damage caused by incorrect cleaning, storage or transportation;
- incorrect installation, assembly, relocation or unauthorised modification;
- damage from incompatible accessories or an incorrect electrical supply;
- exposure to water, direct sunlight, extreme temperatures or damaging chemicals; or
- faults in floor-stock or “as is” products that were clearly disclosed before purchase.
How do I make a claim?
Contact support@launchpod.design or call 03 6164 1111 and provide:- your proof of purchase;
- the product or model details;
- a description of the problem; and
- photographs or video that show the issue.
Australian Consumer Law
LaunchPOD’s warranty is additional to your rights under the Australian Consumer Law. Those rights cannot be excluded and may continue after the stated warranty period has expired. If a product has a major failure, you may be entitled to a replacement or refund and compensation for reasonably foreseeable loss or damage. For a non-major failure, you may be entitled to have the product repaired or replaced.Change of mind
The warranty applies to defective products and is separate from our change-of-mind returns policy. Different conditions may apply to change-of-mind returns, custom products and unopened non-custom products. Read the full LaunchPOD Product Warranty and claim conditions.
FINANCE
Flexible Finance for a Better Workplace
Creating a more productive workplace shouldn’t place unnecessary pressure on your cash flow. LaunchPOD offers flexible finance, rental and payment options that can help businesses complete their fitout sooner while spreading the cost over time.Low-Doc Finance and Rental Options
Through our leasing partner, eligible businesses can access low-documentation finance and rental options across the LaunchPOD product range. Financing your fitout can help you:- Preserve cash for day-to-day operations and business growth
- Convert a significant upfront purchase into manageable payments
- Align fitout costs more closely with the period in which the products are used
- Equip leased premises without making a large investment in your landlord’s building
- Create a better workplace now instead of delaying essential improvements
Pay in 4 with Klarna
For eligible purchases, Klarna Pay in 4 provides a simple way to buy now and split the cost into four interest-free payments, automatically collected every two weeks. Eligibility and terms apply, and fees may be charged if a payment is missed.Potential Tax and GST Benefits
Depending on the finance structure and your circumstances, your business may be eligible to claim GST credits and available deductions, including the instant asset write-off for qualifying assets. Eligibility, thresholds and timing requirements apply and can change. We recommend speaking with your accountant or tax adviser before choosing a finance option or relying on any anticipated tax benefit.Invest in Your Business, Not Just the Building
Many traditional fitout costs become part of the premises and may ultimately benefit the landlord. LaunchPOD’s flexible, relocatable workplace solutions can move and adapt with your business—helping you get greater long-term value from your investment. Talk to our team about a finance or rental option tailored to your workplace project. Finance, rental and Klarna options are subject to application, approval, provider terms and availability. Tax and GST information is general only and does not constitute financial or tax advice.