Terms and Conditions of Sale
iOctane Pty Ltd, trading as LaunchPOD
Registered Office: Level 5, North Tower, 485 LaTrobe Street, Melbourne, VIC, 3000
ABN: 71 107 864 102
Effective Date: 1st January 2025
1. DEFINITIONS
1.1 “Company” refers to iOctane Pty Ltd trading as LaunchPOD, the seller and installer of furniture.
1.2 “Customer” refers to the purchaser of goods and/or services from the Company.
1.3 “Goods” means all furniture and related products sold by the Company to the Customer.
1.4 “Services” refers to any installation or related services provided by the Company.
1.5 “Order” refers to any request for Goods or Services made by the Customer and accepted by the Company.
1.6 “Deposit” refers to any upfront payment required before commencing an Order.
1.7 “PPSA” refers to the Personal Property Securities Act 2009 (Cth).
1.8 “ACL” refers to the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
1.9 “Workspace Products” refers to all furniture, pods, booths and other product items found on the LaunchPOD website.
2. GENERAL
2.1 These Terms and Conditions apply to all sales and installations of Workspace Products by the Company.
2.2 By placing an Order, the Customer agrees to these Terms and Conditions, which prevail over any other document unless expressly agreed to in writing.
2.3 The Company reserves the right to update or amend these Terms and Conditions at any time, with notice provided to the Customer before any Order is affected by such changes.
3. QUOTATIONS AND ORDERS
3.1 Quotations provided by the Company are valid for 30 days unless otherwise stated.
3.2 Orders are deemed accepted once a Deposit (if applicable) is received by the Company.
3.3 The Company reserves the right to refuse or cancel any Order at its discretion, in which case any Deposit paid will be refunded unless cancellation is due to Customer default.
4. PRICING AND PAYMENT
4.1 All prices are in Australian Dollars (AUD) and exclude Goods and Services Tax (GST) unless otherwise specified.
4.2 Payment terms are seven (7) days from the date of invoice, unless otherwise agreed in writing.
4.3 A 1.8% surcharge applies to payments made by credit card.
4.4 If payment is not received by the due date, the Company may charge interest at 10% per annum, calculated daily.
4.5 The Customer shall bear all costs associated with debt collection, including legal fees and enforcement costs.
5. DELIVERY AND INSTALLATION
5.1 The Company will coordinate delivery and installation within reasonable timeframes but does not guarantee specific delivery dates.
5.2 Delivery is deemed completed when Goods arrive at the agreed location and are accepted by the Customer.
5.3 If the Customer provides incorrect delivery details, causing delays or additional expenses, the Customer will bear all associated costs.
5.4 Installation services are available in all major Australian cities and can be arranged for regional areas.
5.5 Customers must ensure clear and unrestricted access to the delivery and installation site. Delays caused by access restrictions may incur additional fees.
5.6 If the Customer chooses self-installation, the Company is not responsible for any damage, injury, or defects resulting from improper assembly.
6. ACCEPTANCE AND RETURNS
6.1 Final Sale & Acceptance: Upon payment of an invoice or delivery of Goods, sales are deemed final, and the Goods are considered accepted unless found to be faulty or damaged upon delivery.
6.2 Change of Mind: For non-custom orders, the Customer may return Goods within seven (7) days of purchase, provided:
- Goods are in original condition and packaging, unopened and undamaged.
- A 15% restocking fee applies.
- The Customer must pay all return delivery and freight costs.
6.3 Custom Orders: Customised or made-to-order Goods cannot be returned, exchanged, or refunded unless defective.
7. WARRANTY
7.1 The Company provides the following warranties:
General Warranty:
- Covers defects in materials and workmanship for all products sold.
Pods Warranty:
- 3 years for mechanical components
- 1 year for electrical fittings
Acoustic Furniture Warranty:
- 2 years for structural elements and mechanisms
- 1 year for stitching, fabric, and covering
7.2 The Warranty does not cover:
- Normal wear and tear, including pilling, fading, and minor scratches.
- Damage caused by improper use, negligence, cleaning, or modifications.
- Exposure to sunlight, extreme heat, cold, or chemicals that damage the finish.
- Body impressions on furniture where indentation is less than 32mm.
- Damage from Acts of God or force majeure events.
- Defects in floor-stock or “As Is” items identified at the time of sale.
8. LIABILITY AND LIMITATION OF CLAIMS
8.1 Nothing in these Terms excludes the Customer’s rights under the ACL. If Goods fail to meet acceptable quality standards, the Customer may be entitled to a repair, replacement, or refund.
8.2 The Company is not liable for:
- Indirect, incidental, or consequential losses, including lost profits or business opportunities.
- Damage caused by improper installation by third parties.
- Any claims arising beyond 14 days from the date of delivery.
8.3 The Customer must inspect all Goods upon delivery and report defects or damages within 48 hours.
9. RISK AND TITLE
9.1 Risk in the Goods passes to the Customer upon delivery. The Customer is responsible for any loss, theft, or damage from that point forward.
9.2 Title to the Goods remains with the Company until full payment is received. If the Customer fails to pay, the Company reserves the right to enter the Customer’s premises and repossess the Goods.
10. CANCELLATION POLICY
10.1 Orders may be cancelled prior to manufacture or dispatch with a 50% cancellation fee applied.
10.2 Orders cannot be cancelled once manufacture has begun or if the Goods have been dispatched.
11. FORCE MAJEURE
11.1 The Company is not liable for delays or failures to perform due to circumstances beyond its reasonable control, including but not limited to:
- Natural disasters, fire, floods, strikes, or supply chain disruptions.
- Government restrictions or transportation delays.
12. INTELLECTUAL PROPERTY
12.1 The Company retains all intellectual property rights in its designs, specifications, and materials.
12.2 The Customer must not reproduce or distribute the Company’s product designs or trademarks without prior written consent.
13. GOVERNING LAW AND JURISDICTION
13.1 These Terms and Conditions are governed by the laws of Australia, and any disputes will be resolved in the courts of the relevant Australian state or territory.
14. PRIVACY POLICY
14.1 The Company complies with the Privacy Act 1988 (Cth) and protects Customer information in accordance with its Privacy Policy (available upon request).
15. CONTACT INFORMATION
For any inquiries regarding these Terms, please contact:
iOctane Pty Ltd
Level 5, North Tower, 485 LaTrobe Street, Melbourne, VIC, 3000
Email: info@launchpod.design
Phone: 03 6164 1111
These Terms and Conditions form part of every contract for the sale and installation of furniture by the Company. By purchasing Goods or Services, the Customer acknowledges and agrees to be bound by these Terms.
iOctane Pty Ltd reserves the right to update these Terms at any time.